Accreditation for ISO/IEC 20000 Information Technology Service Management Systems

ISO/IEC 20000-1 promotes adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. To function effectively, an organization has to identify and manage numerous linked activities. Coordinated integration and implementation of service management processes provides ongoing control, greater efficiency and opportunities for continual improvement.

ISO/IEC 20000-1 is a base standard program in ANAB's fee schedule.

Please refer to the information about the accreditation process at How to Become an ANAB-Accredited Certification Body.

Application

You can view the ISO/IEC 20000-1 application in .pdf format to understand specific requirements but the application process must be completed online via ANAB's EQM database; first-time EQM users must register to create an account.

Requirements

Accreditation Requirements for Management Systems CBs

ANAB Accreditation Rule 25

Available from ANSI:

ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-1:2005 Information technology - Service management - Part 1: Specification

ISO/IEC 20000-2:2005 Information technology - Service management - Part 2: Code of practice

Available from IAF:

IAF MD 18, Application of ISO/IEC 17021:2011 in the Service Management Sector (ISO/IEC 20000-1)

For more information, contact anab@anab.org.