Course Description

This web-based course introduces the corrective action process as outlined in ISO/IEC 17025 and ISO/IEC 17020 and presents one approach for performing an effective root cause analysis. In addition, participants learn how to evaluate the significance of nonconforming work to determine if corrective action is necessary, the philosophy, purpose and benefits of performing an effective root cause analysis, the process of asking ‘why’ at least five times to get to the source of the non-conformance, why ‘blaming the individual’ is missing the point, and the difference between correction and corrective action. 

Participants will also acquire skills, approaches and tools for evaluating and improving the effectiveness and efficiency of a management system through effective root cause analysis and implementation of corrective actions.

Learning Objectives

  • Understand the difference between correction and corrective action
  • Learn why blaming the individual is missing the point
  • Learn the basic steps of corrective action and root cause analysis

Course Structure: The course content is presented in a series of four (A-D), live web-based modules, 2 hours each day. Participants are required to take the courses in sequence and an attendance certificate will be emailed to the attendee after all four segments are completed.

Technical Requirements: The course requires the participant to have high speed internet access, receive invitation emails with hyperlinks to connect to the course, the most recent version of Adobe Flash Player and access to a phone to call in to a conference phone number. Please ensure all of these elements are addressed with your respective IT department prior to the scheduled class. 

Upcoming Training

    RCA Part A RCA Part B  RCA Part C RCA Part D
Date Jan. 28, 2019 Jan. 29, 2019 Jan. 30, 2019 Jan. 31, 2019
Time (ET) 1:00-3:00 p.m. 1:00-3:00 p.m. 1:00-3:00 p.m. 1:00-3:00 p.m.
Status Open Open Open Open
All course times are listed in Eastern Time


Cost:  $395 (includes all 4 modules) 

Register Now!


Registration and Billing Information:
Amy Levasseur, Program Assistant

Private On-site Training

The Root Cause Analysis training is also available as an in person on-site course. Private on-site courses are a great option for organizations that have several staff members that need the training. Contact us at or 414-501-5466 for more information.